Terms and Conditions

Terms and Conditions

Welcome to Uncle Jo Supermarket! These Terms and Conditions outline the rules and regulations for the use of our website, mobile applications, and services. By accessing or using our services, you agree to comply with and be bound by these Terms and Conditions. Please read them carefully before proceeding.

1. Use of Our Services

a. Eligibility

By using our services, you represent that you are at least 18 years old or have the consent of a parent or legal guardian.

b. Prohibited Activities

You agree not to:

• Use our services for any unlawful purpose.
• Disrupt or interfere with the functionality of our website or mobile applications.
• Engage in fraudulent activities, including unauthorized payment methods.

2. Orders and Payments

a. Order Acceptance

All orders placed through our website or mobile applications are subject to availability and confirmation of the order price.

b. Payment Methods

We accept various payment methods, including credit/debit cards and online payment gateways. By providing payment information, you confirm that you are authorized to use the selected payment method.

c. Pricing

Prices listed on our website are in IDR and include applicable taxes unless otherwise stated. We reserve the right to modify prices at any time without prior notice.

3. Shipping and Delivery

a. Delivery Areas

We deliver to specified areas as outlined on our website. Delivery to certain locations may incur additional charges.

b. Delivery Timeframes

Estimated delivery times are provided for your convenience and are not guaranteed. Delays may occur due to unforeseen circumstances.

c. Risk of Loss

The risk of loss and title for products pass to you upon delivery.

4. Returns and Refunds

a. Return Policy

You may return eligible items in accordance with our Return Policy. Items must be unused, in their original packaging, and accompanied by proof of purchase.

b. Refunds

Refunds will be processed using the original payment method and may take up to 3 business days to reflect in your account.

5. Intellectual Property

All content on our website, including text, graphics, logos, and images, is the property of Uncle Jo Supermarket or its licensors and is protected by intellectual property laws. You may not reproduce, distribute, or use any content without prior written consent.

6. Limitation of Liability

Uncle Jo Supermarket shall not be held liable for:

• Indirect, incidental, or consequential damages arising from your use of our services.
• Delays or failures caused by circumstances beyond our control, such as natural disasters or technical issues.

7. Changes to Terms and Conditions

We reserve the right to update or modify these Terms and Conditions at any time without prior notice. Changes will be effective immediately upon posting on our website. Continued use of our services constitutes your acceptance of the revised Terms and Conditions.